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Service Provider Operations
Service Provider Operations Q & A
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Which one of these can you use to verify an open port on a remote device ?
PlAwAnSaI
Nov 20, 2012
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0
Views
273
Nov 20, 2012
PlAwAnSaI
Which statement is true about ping ?
PlAwAnSaI
Nov 19, 2012
Replies
0
Views
271
Nov 19, 2012
PlAwAnSaI
Which process will improve first-line resolution rates for incidents reported ?
PlAwAnSaI
Nov 18, 2012
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0
Views
258
Nov 18, 2012
PlAwAnSaI
Which attributes/activities can use to define and analyze problem in network ?
PlAwAnSaI
Nov 15, 2012
Replies
0
Views
264
Nov 15, 2012
PlAwAnSaI
Which of these events is a valid reason to open a problem ticket ?
PlAwAnSaI
Nov 13, 2012
Replies
0
Views
215
Nov 13, 2012
PlAwAnSaI
Which actions you recommend that include in process to identify root cause ?
PlAwAnSaI
Nov 12, 2012
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0
Views
242
Nov 12, 2012
PlAwAnSaI
A location down, you has experienced two other times, what you do next ?
PlAwAnSaI
Nov 10, 2012
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0
Views
235
Nov 10, 2012
PlAwAnSaI
What information captured in the network root cause analysis report ?
PlAwAnSaI
Oct 30, 2012
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0
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235
Oct 30, 2012
PlAwAnSaI
Which process deals with the investigation of recurring network issues ?
PlAwAnSaI
Oct 29, 2012
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0
Views
246
Oct 29, 2012
PlAwAnSaI
Which task is a responsibility of problem management ?
PlAwAnSaI
Sep 24, 2012
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0
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232
Sep 24, 2012
PlAwAnSaI
What should you do in network outage issue that to make change configure?
PlAwAnSaI
Sep 22, 2012
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0
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233
Sep 22, 2012
PlAwAnSaI
What type escalation occurs when service desk unable resolve the incident ?
PlAwAnSaI
Sep 20, 2012
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0
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248
Sep 20, 2012
PlAwAnSaI
What types of high priority escalation processes within incident management ?
PlAwAnSaI
Sep 18, 2012
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239
Sep 18, 2012
PlAwAnSaI
How would you prioritize workload when dealing with multiple tickets ?
PlAwAnSaI
Sep 17, 2012
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0
Views
243
Sep 17, 2012
PlAwAnSaI
What information is typically reported in an NOC incident report ?
PlAwAnSaI
Sep 17, 2012
Replies
0
Views
243
Sep 17, 2012
PlAwAnSaI
What most critical information needs to captured in trouble ticketing system ?
PlAwAnSaI
Sep 17, 2012
Replies
0
Views
212
Sep 17, 2012
PlAwAnSaI
What criteria can you use to qualify an incident ?
PlAwAnSaI
Sep 17, 2012
Replies
0
Views
239
Sep 17, 2012
PlAwAnSaI
How is urgency defined regarding an incident, problem, or change ?
PlAwAnSaI
Sep 17, 2012
Replies
0
Views
248
Sep 17, 2012
PlAwAnSaI
What are types of metrics to support continual service improvement ?
PlAwAnSaI
Sep 17, 2012
Replies
0
Views
273
Sep 17, 2012
PlAwAnSaI
Why is it important to have a single trouble ticketing system ?
PlAwAnSaI
Sep 14, 2012
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0
Views
265
Sep 14, 2012
PlAwAnSaI
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