PlAwAnSaI
Administrator
According to the ITILv3 framework, which of the following attributes or activities can you use to define and analyze a problem in the network?
A. Pareto analysis, Ishikawa diagrams, brainstorming, and flowcharting
B. information collected using network management tools
C. trouble ticket data
D. known errors in a knowledge database
A. Pareto analysis, Ishikawa diagrams, brainstorming, and flowcharting
B. information collected using network management tools
C. trouble ticket data
D. known errors in a knowledge database