Service Provider Operations

Service Provider Operations Q & A
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Which of these items would not be tracked in the Inventory Manager ?
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What are reasons for escalating a ticket according to best practices ?
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288
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How would you prioritize an incident ticket according to the ITILv3 framework ?
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297
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What would you do in you think you are close to resolving the issue situation ?
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318
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What is the primary responsibility of a "master poller" ?
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293
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What would be your first major verification step after the upgrade IOS ?
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292
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Which technique set up early warning for impending service-level violations ?
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297
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What is the advantage of using a passive monitoring technique ?
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295
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What action should take if NMS is receiving temperature alarms from a router ?
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265
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Which protocols can use to collect detailed configuration on network devices ?
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284
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