PlAwAnSaI
Administrator
According to the ITILv3 framework, how is urgency defined regarding an incident, problem, or change?
A. a measure of how long it will be until there is significant impact on the business
B. a measure of time before a customer SLA will be in jeopardy
C. a term used to identify relative importance to the business
D. a measure of how long the incident has been listed as a severity 1 problem
A. a measure of how long it will be until there is significant impact on the business
B. a measure of time before a customer SLA will be in jeopardy
C. a term used to identify relative importance to the business
D. a measure of how long the incident has been listed as a severity 1 problem