PlAwAnSaI
Administrator
A major location was down for several minutes. In your experience, you know that this same location has experienced outages two other times during the past month. As an engineer working on the most recent incident, according to the ITILv3 framework, what would you do next?
A. Close the ticket with an appropriate note.
B. Pass on the cause of the outage to the user and close the ticket.
C. Open a problem ticket, citing a potential chronic issue.
D. Inform your colleague during shift turnover and close the ticket.
A. Close the ticket with an appropriate note.
B. Pass on the cause of the outage to the user and close the ticket.
C. Open a problem ticket, citing a potential chronic issue.
D. Inform your colleague during shift turnover and close the ticket.