PlAwAnSaI
Administrator
According to the ITILv3 framework, how would you prioritize workload when dealing with multiple high-urgency incident tickets?
A. Prioritize it based on the user who reported the incident.
B. Close low-impact tickets quickly to reduce workload.
C. Take impact into account to adjust your workload.
D. Work each urgent ticket on a first-in, first-out basis.
A. Prioritize it based on the user who reported the incident.
B. Close low-impact tickets quickly to reduce workload.
C. Take impact into account to adjust your workload.
D. Work each urgent ticket on a first-in, first-out basis.