PlAwAnSaI
Administrator
According to the ITILv3 framework, what three criteria can you use to qualify an incident? (Choose three.)
A. an introduction that is chronic in nature
B. unplanned interruption to a service
C. a reduction in the quality of service
D. a failure of a configuration item that has not yet impacted service
E. a change that must be backed out
A. an introduction that is chronic in nature
B. unplanned interruption to a service
C. a reduction in the quality of service
D. a failure of a configuration item that has not yet impacted service
E. a change that must be backed out