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  1. PlAwAnSaI

    Which statement is true about ping ?

    Which statement is true about ping? A. provides the ability to monitor any network device, regardless of operating system B. provides round-trip times and mean-time-to-respond information C. monitors information on multiple services, including HTTP, FTP, and SMTP D. monitors device status at...
  2. PlAwAnSaI

    Which statements about the Cisco IOS XR task-based user authorization ?

    Which three statements about the Cisco IOS XR task-based user authorization method are true? (Choose three.) A. A user's association with a particular user group links that user to a particular set of task IDs. A user that is associated with a task ID can execute any operation associated with...
  3. PlAwAnSaI

    Which process will improve first-line resolution rates for incidents reported ?

    According to the ITILv3 framework, which process will improve first-line resolution rates for incidents reported to the service desk? A. event management B. incident management C. problem management D. service management E. access management
  4. PlAwAnSaI

    Which component is integrated into the Cisco IPoDWDM interfaces ?

    Which component is integrated into the Cisco IPoDWDM interfaces? A. ROADM B. transponder C. electrical cross connect D. E-O-E converter E. SONET/SDH controller
  5. PlAwAnSaI

    Which attributes/activities can use to define and analyze problem in network ?

    According to the ITILv3 framework, which of the following attributes or activities can you use to define and analyze a problem in the network? A. Pareto analysis, Ishikawa diagrams, brainstorming, and flowcharting B. information collected using network management tools C. trouble ticket data D...
  6. PlAwAnSaI

    Which Cisco IOS XR command is involved in enabling remote access ?

    Which Cisco IOS XR command is involved in enabling remote access? A. RP/0/RSP0/CPU0:PE1(config)# router static B. RP/0/RSP0/CPU0:PE1(config)# line console 0 C. RP/0/RSP0/CPU0:PE1(config)# vrf default D. RP/0/RSP0/CPU0:PE1(config)# telnet ipv4 server max-servers 20 E. RP/0/RSP0/CPU0:PE1(config)#...
  7. PlAwAnSaI

    Which of these events is a valid reason to open a problem ticket ?

    According to the ITILv3 framework, which of these events is a valid reason to open a problem ticket? A. The incident is opened as severity 3 or higher. B. The incident is opened as high impact. C. A device reports a fan failure. D. There is a slow response time between escalations.
  8. PlAwAnSaI

    An Introduction to Computer Networks

    The advantages of the network layers abstraction. - Break a complex task of communication into smaller pieces. - Lower layers hide the implementation details from higher layers. - Lower layers can change implementation without affecting upper layers as long as the interface between layers...
  9. PlAwAnSaI

    Which actions you recommend that include in process to identify root cause ?

    Your organization is in the process of creating a root cause analysis process as part of problem management. According to the ITILv3 framework, which two of these actions would you recommend that they include in the process to clearly identify the root cause? (Choose two.) A. Capture the...
  10. PlAwAnSaI

    Self-study Skill for English Language Learning

    Getting to Know You ในชีวิตประจำวัน มักต้องทำงานเป็นกลุ่ม และบ่อยครั้งที่ตกอยู่ในสถานการณ์ที่ต้องทำงานกับผู้ที่ไม่คุ้นเคยหรือไม่ชอบ อย่างไรก็ตามจำเป็นต้องทำงานให้สำเร็จ เพื่อที่จะทำให้การทำงานเป็นกลุ่มสำเร็จลุล่วงไปอย่างดีที่สุด สมาชิกในกลุ่มแต่ละคนต้องแสดงความคิดเห็น และ/หรือลงมือ...
  11. PlAwAnSaI

    What does a transparent LAN switch use to build its CAM table ?

    What does a transparent LAN switch use to build its CAM table? A. BPDU messages exchanged with neighbor bridges B. STP messages exchanged with neighbor bridges C. dynamic routing protocol updates from neighbor bridges D. analysis of the source MAC address of incoming frames on the bridge ports
  12. PlAwAnSaI

    A location down, you has experienced two other times, what you do next ?

    A major location was down for several minutes. In your experience, you know that this same location has experienced outages two other times during the past month. As an engineer working on the most recent incident, according to the ITILv3 framework, what would you do next? A. Close the ticket...
  13. PlAwAnSaI

    Address range of 200.165.160.0 to 200.165.191.255, what is the CIDR block ?

    Given the CIDR address range of 200.165.160.0 to 200.165.191.255, what is the CIDR block? A. 200.165.160.0/17 B. 200.165.160.0/18 C. 200.165.160.0/19 D. 200.165.160.0/20 E. 200.165.160.0/21
  14. PlAwAnSaI

    What information captured in the network root cause analysis report ?

    What information is typically captured in the network root cause analysis report? A. incident start time, resolution time, outage impact, chronological events with timelines B. incident symptoms, incident impact, names of the staff involved C. network documentation update D. application...
  15. PlAwAnSaI

    Which way is fastest to open S3 and S4 service requests to the Cisco TAC ?

    Generally, which way is the fastest to open S3 and S4 service requests to the Cisco TAC? A. Use the Smart Call Home feature. B. Use the online TAC Service Request Tool. C. Call Cisco TAC on the phone. D. Email Cisco TAC with a high-priority email. E. Export the related Syslog/NetFlow...
  16. PlAwAnSaI

    Which process deals with the investigation of recurring network issues ?

    According to the ITILv3 framework, which process deals with the investigation of recurring network issues? A. incident management B. problem management C. change management D. event management
  17. PlAwAnSaI

    Human Network

    Cisco Enterprise Routing Portfolio for Borderless Networks Code: https://dl.dropbox.com/s/hl7h496qew2tq3c/Routing_Poster.pdf?dl=1 Credit: Akearoun Cisco SAFE Reference Guide This guide discusses the Cisco SAFE best practices, designs, etc. Code...
  18. PlAwAnSaI

    การอ่านภาษาอังกฤษ (Reading)

    [/list] การอ่านและกระบวนการอ่าน วิธีการอ่านมีมากมายหลายวิธี ถ้าต้องการอ่านเพื่อค้นหาข้อมูลเฉพาะสำหรับคำถามบางข้อ ควรใช้วิธีการอ่านตามข้อใด A. Scanning B. Skimming C. Surveying D. Space reading E. Intensive reading วิธีการอ่านที่นิยมใช้กันมากมีอยู่ 4 วิธี คือ Skimming (การอ่านแบบข้ามคำ)...
  19. PlAwAnSaI

    What are the four steps enable SSH v1 and v2 server on Cisco IOS XR ?

    What are the four steps to enable SSH v1 and v2 server on Cisco IOS XR routers? (Choose four.) A. Configure a hostname. B. Configure a domain name. C. Generate a crypto key pair. D. Import the router identity certificate and the CA root certificate to the router. E. Configure an ISAKMP policy...
  20. PlAwAnSaI

    Which task is a responsibility of problem management ?

    According to the ITILv3 framework, which task is a responsibility of problem management? A. determine appropriate control action B. detect and analyze events C. optimize levels of service quality and availability D. restore normal service operation as soon as possible E. coordinate root cause...
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