PlAwAnSaI
Administrator
An outage occurs in location "A" due to a router crash. This is not the first time that the router has had this problem. In fact, it crashed three times within the past 20 days. According to the ITILv3 framework, what type of record should be created to resolve this issue?
A. incident ticket
B. change ticket
C. service ticket
D. problem ticket
A. incident ticket
B. change ticket
C. service ticket
D. problem ticket