LATTE
Listen
Apologize
Take action
Thank you
Explanation (option)
http://th.wikipedia.org/wiki/BYOD
Management Skills Necessary at Various Levels of an Organization.
Balance your skills
To raise yourself to a better person
You have to...
make something special
make some extra effort
1 Extra Degree
If you add more degree to water at 99 or 100 degree, it can
transform to vapor for produce electricity.
Go for the Extra miles!
Learning and Development Model
70-20-10 Framework (PWC)
About 70% of learning is provided through the use of challenging assignments and on-the-job experiences.
About 20% of learning is developed through relationships, networks, feedback, and coaching.
About 10% of the learning is delivered via formal training processes.
Our Clients / Organization
Exceeding participants expectations is not enough. In most cases, our paying clients are not in the classroom. Participants may like us more when we allow them to give less than their best, but we are not helping them or our clients
To exceed the client's expectations, we must help our participants achieve measurable results.
Sometimes, we need to accept lower participant satisfaction in order to gain higher client satisfaction.
Performance / Behavior
Education is not the learning of facts, but the training of the mind to think. - Albert Einstein -
Give me six hours to chop down a tree and I will spend the first four sharpening the axe. - Abraham Lincoln -
A Great Attitude becomes a great day which becomes a great month which becomes a great year which becomes a Great LIFE. - Mandy Hale -
What is Attitude?
Its your thoughts behind the words you speak, your act, that creates your attitude.
The way you dedicate yourself to the way you think, or ability to..
Think, Listen, Speak, Respond then React
10 Ways to Improve Your Attitude
Believe you can.
Stay away from negative people.
Be around positive people.
View change as opportunity.
Be a life-long learner.
Be resilient.
Be persistent.
Celebrate effort, not just victory.
Picture past successes.
Live in day-tight compartments.
https://www.youtube.com/watch?v=LmEtouLI7VY
https://www.youtube.com/watch?v=Fit8gf3TTpQ
Leadership
What is leadership?
"Leaders are people who do the right things; managers are people who do things right."
"Leaders select what is not to do."
"Leadership is the art of getting someone willingly to do something you want to be done."
"Leadership is creating environments that influence others to achieve group goals. Management is the creation, implementers and monitoring of process."
"Leader creates organization / dept / team culture."
How to be a Good Role Model?
Setting a Good Example at work.
Who looks up to you?
Advantage of Being a Good Role Model:
Noticeable
Leadership
Gain Trust and Respect
Good People / Inter-Personal Skills
Becoming a Good Role Model:
Humility and empathy: active listening
Integrity: Personal values & ethical standards
Support for the organization's values
Good people & Inter personal skills: communicating & Emotional Intelligence (EI)
Positive attitude
Self-control
Professionalism
Being a good team player
Professionalism
Special attribute of professional:
Specialized knowledge
Competency
Honesty and integrity
Respect
Accountability
Self-regulation
Image
How to exhibit professionalism:
Build expertise
Develop emotional intelligence: listen actively
Honor commitments
Polite
Have the tools need: time management & planning skills
EI / EQ: Develop Strong People Skills
Self Awareness
Self Regulation / Managing Emotion
Motivating Oneself
Empathy
Social Skills
People / Soft Skills
Empathy at work
Developing Skills to Understand Other People
What is Empathy?
Simply recognizing emotions in others, and being able to "put yourself in another person's shoes" - Understanding the other person's perspective and reality.
"Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with other."
"To enhance your listening skills, you need to let the other person know that you are listening to what he or she saying."
Becoming an Active Listener:
Pay Attention
Look at the speaker directly
Put aside distracting thoughts
Don't mentally prepare a rebuttal
Avoid being distracted by environmental factors
"Listen" to the speaker, body language
Show that you're listening
Nod occasionally
Smile and use other facial expressions
Note your posture and make sure it is open an inviting
Encourage the speaker to continue with small verbal comments like yes, and uh huh
Provide Feedback
Reflect what has been said by paraphrasing
"What I'm hearing is",
"Sound like you are Saying"
Asking question to Clarify certain points.
"What do you mean when say..."
"Is this what you meant?"
Summarize the speaker's comments periodically
Defer Judgment
Allows the speaker to finish each point before asking question
Don't interrupt with counter argument
Respond Appropriately
Be candid / straightforward, open, and honest in your response.
Assert your opinions respectfully
Treat the other person in a way that you think he or she would want to be treated
Oh?
Give me an example.
What I hear you saying is ...
How so!
Tell me more.
Etc...
People Skills / Inter-personal Skills
"Becoming Interested in other people"
"Try to get people to get interested in you"
"Position yourself to be the person that can help customer"
The ultimate measure of a man is not where he stands in moments of comfort & convenience, but where he stands at times of challenge and controversy. - Martin Luther King Jr. -
It is not only for what we do that we are held responsible, but also for what we do not do. - Moliere -
Overcoming Procrastination
Manage your time. Get it all done. Stop procrastinating.
