Search results

According to the ITILv3 framework, after an incident is resolved and the root cause identified, what should be the next step? A. Enter the problem in the problem management system and close the ticket. B. Use functional escalation to escalate root cause analysis. C. Update the closure...

According to the ITILv3 framework, how does problem management contribute to network availability? A. by maintaining optimal levels of service quality B. by developing and documenting workarounds to known problems C. by providing inputs for calculating SLA penalties D. by restoring normal...

Your fault management system indicates that an "interface down" event was received five minutes ago, followed by an "interface up" event three minutes later. What should you do ? A. Open a trouble ticket and begin troubleshooting the outage. B. Verify that there were no changes made to the...

According to the ITILv3 framework, what five characteristics can you use to identify effective KPIs? (Choose five.) A. specific B. agreed C. realistic D. budget-based E. heuristic F. time-based G. measurable H. Boolean

Network inventory is polled once per week on Saturdays. A new router is being installed on Sunday. Which of these network managers should be synchronized with the inventory manager in order to have the most up-to-date device list as soon as possible? A. Cisco performance Manager B. CMDB C...

According to the ITILv3 framework, what is the nature of the method used to escalate an issue that is very serious in nature or an issue that could potentially require an excessive amount of time to resolve? A. both hierarchical and functional B. both conceptual and procedural C. both...

You are responsible for monitoring the IP network. You have noticed since the beginning of your shift that a particular interface on a network switch has been flapping, and it has finally gone down. You open an incident ticket. According to the ITILv3 framework, what should you do to determine...

When you receive a change document for a network change, what information would you make sure to have? A. detailed information about the steps required to carry out the process of network change, and a rollback plan B. an explanation of the business case for the change C. an understanding of...

While looking at a Cisco CRS syslog, you see this message: %ROUTING-FIB-1-FIBTBLINIT Based on the message alone, should you consider it a high-priority message? A. Yes, because router syslog messages require immediate action. B. Yes, because the severity of the syslog message requires immediate...

According to the ITILv3 framework, what triggers an incident? A. whenever a severity 3 incident is closed B. when the problem is identified as urgent C. when a problem is discovered during a change window D. when an outage is called into a service center

A parameter in an SLA must meet which three criteria? (Choose three.) A. quality B. significance C. measurability D. reliability E. relevance

A "device unreachable" event has been detected by the NMS. The NMS has also performed automated routines and determined that no interfaces are reachable (routed or directly connected). The last few log entries stored on the logging server for this device are as follows: What is the most probable...

Each syslog message has a numerical severity level assigned to generate error messages about software or hardware mulfunctions. Which of these messages has the highest numeric severity level? A. Error B. Emergency C. Debug D. Critical E. Alert

How often should device configurations be backed up? (Choose two.) A. at predetermined intervals B. at intervals specified in the SLA C. at daily intervals D. when disk space is full E. when a configuration change is detected

Which one of the following features will allow the severity of a syslog message to be altered prior to leaving a Cisco IOS device? A. EEM/ESM B. NetFlow C. IP SLA D. SNMP E. debug

A router is causing problems in the network and you want to capture as much information as you can before you manually reload or power-cycle the router. What command would you type at the CLI of the router to capture information that would be lost when the router is rebooted? A. show crashinfo...

A customer calls complaining about the level of service being received. The customer produces a log showing service-level measurements that were collected over the past week. Which three questions should be asked at a minimum in order to assess the validity of the claim? (Choose three.) A. Who...

Which section of the network change method of procedure will contain instructions to reverse the network change? A. Implementation B. Backout/Rollback C. Verification D. Testing

Which three of these factors are important information in a network change document? (Choose three.) A. detailed information about the steps required to carry out the process of network change B. steps to verify the accuracy of the network change after the change has taken place C. rollback...

Which of these items would not be tracked in the Inventory Manager? A. SLAs B. line cards C. serial numbers D. IP address E. owner