PlAwAnSaI
Administrator
You are responsible for monitoring the IP network. You have noticed since the beginning of your shift that a particular interface on a network switch has been flapping, and it has finally gone down. You open an incident ticket. According to the ITILv3 framework, what should you do to determine if it is a recurring issue?
A. Use Telnet to connect to the device and troubleshoot.
B. Ping the device to verify connectivity.
C. Perform a search of the known-error database.
D. Clear the alarm from the event system to see if it recurs.
E. Clear the interface counters and see if additional errors are incurred.
A. Use Telnet to connect to the device and troubleshoot.
B. Ping the device to verify connectivity.
C. Perform a search of the known-error database.
D. Clear the alarm from the event system to see if it recurs.
E. Clear the interface counters and see if additional errors are incurred.