PlAwAnSaI
Administrator
After notifying the customer about an SLA issue, what should you do?
A. Notify the SLA manager so that they can issue a credit to the customer.
B. Document who you contacted about the SLA issue by opening or updating a ticket.
C. Log the call and wait for a response from the customer.
D. Open a trouble ticket with the information collected from the customer.
A. Notify the SLA manager so that they can issue a credit to the customer.
B. Document who you contacted about the SLA issue by opening or updating a ticket.
C. Log the call and wait for a response from the customer.
D. Open a trouble ticket with the information collected from the customer.