PlAwAnSaI
Administrator
According to the ITILv3 framework, after an incident is resolved and the root cause identified, what should be the next step?
A. Enter the problem in the problem management system and close the ticket.
B. Use functional escalation to escalate root cause analysis.
C. Update the closure categorization for the incident.
D. Record the root cause analysis in the known error database to identify and resolve potential incidents.
A. Enter the problem in the problem management system and close the ticket.
B. Use functional escalation to escalate root cause analysis.
C. Update the closure categorization for the incident.
D. Record the root cause analysis in the known error database to identify and resolve potential incidents.