NMS reporting a device outage. You recall seeing this before. what next step ?
  • Your NMS is reporting a device outage. You recall seeing this before but are not completely sure. According to the ITILv3 framework, what is the next step that you should take to begin working on the issue?

    A. Call Tier II support and work with them to resolve the problem.
    B. Inform your escalation contact and request that they look into it.
    C. Look at the known-error database for troubleshooting steps.
    D. Contact your supervisor. 8)