Which attributes/activities can use to define and analyze problem in network ?
  • According to the ITILv3 framework, which of the following attributes or activities can you use to define and analyze a problem in the network?

    A. Pareto analysis, Ishikawa diagrams, brainstorming, and flowcharting
    B. information collected using network management tools
    C. trouble ticket data
    D. known errors in a knowledge database 8)