Which actions you recommend that include in process to identify root cause ?
  • Your organization is in the process of creating a root cause analysis process as part of problem management. According to the ITILv3 framework, which two of these actions would you recommend that they include in the process to clearly identify the root cause? (Choose two.)

    A. Capture the chronological information timeline.
    B. Use Ishikawa diagrams to identify the root cause.
    C. Use Markov analysis to identify the root cause.
    D. Use Pareto analysis to identify the root cause. 8)