How would you prioritize workload when dealing with multiple tickets ?
  • According to the ITILv3 framework, how would you prioritize workload when dealing with multiple high-urgency incident tickets?

    A. Prioritize it based on the user who reported the incident.
    B. Close low-impact tickets quickly to reduce workload.
    C. Take impact into account to adjust your workload.
    D. Work each urgent ticket on a first-in, first-out basis. 8)