What criteria can you use to qualify an incident ?
  • According to the ITILv3 framework, what three criteria can you use to qualify an incident? (Choose three.)

    A. an introduction that is chronic in nature
    B. unplanned interruption to a service
    C. a reduction in the quality of service
    D. a failure of a configuration item that has not yet impacted service
    E. a change that must be backed out 8)