Being Professional & Accountable Leaders
    • LATTE
      Listen
      Apologize
      Take action
      Thank you
      Explanation (option)


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      http://th.wikipedia.org/wiki/BYOD

    • Management Skills Necessary at Various Levels of an Organization.

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    • Balance your skills

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    • To raise yourself to a better person

      You have to...
      • make something special
      • make some extra effort

      1 Extra Degree

      If you add more degree to water at 99 or 100 degree, it can
      transform to vapor for produce electricity.

      Go for the Extra miles!

    • Learning and Development Model

      70-20-10 Framework (PWC)

      About 70% of learning is provided through the use of challenging assignments and on-the-job experiences.

      About 20% of learning is developed through relationships, networks, feedback, and coaching.

      About 10% of the learning is delivered via formal training processes.

      Our Clients / Organization

      Exceeding participants expectations is not enough. In most cases, our paying clients are not in the classroom. Participants may like us more when we allow them to give less than their best, but we are not helping them or our clients

      To exceed the client's expectations, we must help our participants achieve measurable results.

      Sometimes, we need to accept lower participant satisfaction in order to gain higher client satisfaction.

    • Performance / Behavior

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      Education is not the learning of facts, but the training of the mind to think. - Albert Einstein -

      Give me six hours to chop down a tree and I will spend the first four sharpening the axe. - Abraham Lincoln -

      A Great Attitude becomes a great day which becomes a great month which becomes a great year which becomes a Great LIFE. - Mandy Hale -

    • What is Attitude?

      Its your thoughts behind the words you speak, your act, that creates your attitude.

      The way you dedicate yourself to the way you think, or ability to..
      Think, Listen, Speak, Respond then React

      10 Ways to Improve Your Attitude
      1. Believe you can.
      2. Stay away from negative people.
      3. Be around positive people.
      4. View change as opportunity.
      5. Be a life-long learner.
      6. Be resilient.
      7. Be persistent.
      8. Celebrate effort, not just victory.
      9. Picture past successes.
      10. Live in day-tight compartments.






    • Leadership

      What is leadership?

      "Leaders are people who do the right things; managers are people who do things right."

      "Leaders select what is not to do."

      "Leadership is the art of getting someone willingly to do something you want to be done."

      "Leadership is creating environments that influence others to achieve group goals. Management is the creation, implementers and monitoring of process."

      "Leader creates organization / dept / team culture."

    • How to be a Good Role Model?

      Setting a Good Example at work.

      Who looks up to you?

      Advantage of Being a Good Role Model:
      • Noticeable
      • Leadership
      • Gain Trust and Respect
      • Good People / Inter-Personal Skills

      Becoming a Good Role Model:

      • Humility and empathy: active listening
      • Integrity: Personal values & ethical standards
      • Support for the organization's values
      • Good people & Inter personal skills: communicating & Emotional Intelligence (EI)
      • Positive attitude
      • Self-control
      • Professionalism
      • Being a good team player

    • Professionalism

      Special attribute of professional:
      • Specialized knowledge
      • Competency
      • Honesty and integrity
      • Respect
      • Accountability
      • Self-regulation
      • Image

      How to exhibit professionalism:

      • Build expertise
      • Develop emotional intelligence: listen actively
      • Honor commitments
      • Polite
      • Have the tools need: time management & planning skills
    • EI / EQ: Develop Strong People Skills

      • Self Awareness
      • Self Regulation / Managing Emotion
      • Motivating Oneself
      • Empathy
      • Social Skills
    • People / Soft Skills

      • Empathy at work
        Developing Skills to Understand Other People

        What is Empathy?
        Simply recognizing emotions in others, and being able to "put yourself in another person's shoes" - Understanding the other person's perspective and reality.

        http://www.knctrainingcenter.com/index.php?lay=show&ac=article&Id=539636295

      • Communication Skills

        Communication Filters / Bias:
        • Internal
        • External

        Types of Listeners

      • Active Listening

        "Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with other."

        "To enhance your listening skills, you need to let the other person know that you are listening to what he or she saying."

        Becoming an Active Listener:

        1. Pay Attention
          • Look at the speaker directly
          • Put aside distracting thoughts
          • Don't mentally prepare a rebuttal
          • Avoid being distracted by environmental factors
          • "Listen" to the speaker, body language

        2. Show that you're listening
          • Nod occasionally
          • Smile and use other facial expressions
          • Note your posture and make sure it is open an inviting
          • Encourage the speaker to continue with small verbal comments like yes, and uh huh

        3. Provide Feedback
          • Reflect what has been said by paraphrasing
            "What I'm hearing is",
            "Sound like you are Saying"
          • Asking question to Clarify certain points.
            "What do you mean when say..."
            "Is this what you meant?"

          Summarize the speaker's comments periodically


        4. Defer Judgment
          • Allows the speaker to finish each point before asking question
          • Don't interrupt with counter argument

        5. Respond Appropriately
          • Be candid / straightforward, open, and honest in your response.
          • Assert your opinions respectfully
          • Treat the other person in a way that you think he or she would want to be treated
          • Oh?
          • Give me an example.
          • What I hear you saying is ...
          • How so!
          • Tell me more.
          • Etc...

      • People Skills / Inter-personal Skills

        "Becoming Interested in other people"

        "Try to get people to get interested in you"

        "Position yourself to be the person that can help customer"

        https://www.citylifechurch.com/discussionnotes/conversationsandevangelismpt2.aspx

    Cr: A.พีระพงษ์ อดีตกรรมการผู้จัดการบริษัทไมโครซอฟท์ประเทศไทย & กรรมการผู้จัดการบริษัทคอมแพคประเทศไทย
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    • Developing Personal Accountability



      What is personal accountability?

      Being
      willing to answer - to be accountable - for the outcomes resulting from
      your choices, behaviors, and actions. - Todd Herman -

      How Personal Accountability Helps:
      • Inter-personal / People Skills
      • Trust
      • Support Leadership
      • Save time and money
      • Boost your chances of promotion

      How to be more accountable:

      • Know your role
      • Honest
      • Say sorry
      • Use time wisely
      • Don't over commit: Say "No" with a "smile"
      • Make changes
    • Structuring Accountabilities for Maximum Efficiency and Results

      RACI
      Responsibility
      Accountability
      Consulted
      Informed

      RASCI / RASIC
      Supportive

      RACI-V
      Verifies

      CAIRO
      Omitted

      http://www.projectsmart.co.uk/raci-matrix.php

      https://chavp.wordpress.com/category/principles/scrum

    • Being Accountable to Yourself in Leadership

      Do no harm

      The ultimate measure of a man is not where he stands in moments of comfort & convenience, but where he stands at times of challenge and controversy. - Martin Luther King Jr. -

      It is not only for what we do that we are held responsible, but also for what we do not do. - Moliere -

    • Overcoming Procrastination

      Manage your time. Get it all done. Stop procrastinating.

      http://www.mindtools.com/pages/article/newHTE_96.htm

    • Stop -- Keep Doing -- Start (SKS)

      What should I stop doing?

      What should I keep doing?

      What should I start doing?

      It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change - Charles Darwin -

    • Management Behaviors:

      1. Has a short-term perspective
      2. Plans how and when
      3. Eyes the bottom line
      4. Imitates others
      5. Accepts the status quo
      6. Does things correctly
      7. Seeks continuity
      8. Focuses on goals for improvement
      9. Power is based on position or authority
      10. Demonstrates skill in technical competence
      11. Demonstrates skill in administration
      12. Demonstrates skill in supervision
      13. Works toward employee compliance
      14. Plans tactics
      15. Sets standard operating procedures
      16. Relies on an analytical decision-making style
      17. Is risk conscious
      18. Uses a "transactional" communication style
      19. Mostly uses an informational base of data and facts
      20. Builds success through maintenance of quality
      21. Plans, budgets, and designs detailed steps
      22. Sets standards of performance
      23. Develops a detailed plan to achieve results

    • Leadership behaviors:

      1. Has a long-range perspective
      2. Asks what and why
      3. Eyes the horizon
      4. Originates
      5. Challenges the status quo
      6. Does the correct thing
      7. Seeks change
      8. Focuses on goals of innovation
      9. Power is based on personal influence
      10. Demonstrates skill in selling the vision
      11. Demonstrates skill in dealing with ambiguity
      12. Demonstrates skill in persuasion
      13. Works toward employee commitment
      14. Plans strategy
      15. Sets policies
      16. Relies on an intuitive decision-making style
      17. Takes the necessary risks
      18. Uses a "transformational" communication style
      19. Uses an informational base, including "gut" feelings
      20. Builds success through employee commitment
      21. Develops the vision and the strategies to achieve it
      22. Sets standards of excellence
      23. Develops the future direction by gathering future trends


    Cr: A.พีระพงษ์ อดีตกรรมการผู้จัดการบริษัทไมโครซอฟท์ประเทศไทย & กรรมการผู้จัดการบริษัทคอมแพคประเทศไทย